Returns and refunds
If something is not right with your order, we want to fix it. This page explains how,
and what we need from you.
Our return window
You can return an unused item, in its original packaging, within 30 days of
delivery for a refund or an exchange.
Items that have already been used are covered by our lifetime warranty rather than by this
policy — see Warranty Activation.
How to start a return
- Write to [email protected] with your order number and what went wrong.
Please do this before sending anything back — parcels that arrive unannounced
can be delayed or lost. - We reply within 1–2 business days with return instructions and the address to send the
parcel to. - Send the item back. Return shipping is paid by you, unless the item arrived
damaged, faulty or incorrect — in that case we cover it. - Once the parcel reaches us and we have checked the item, we refund you to the original
payment method within 10 business days.
If your order arrives damaged or incomplete
Contact us within 14 days of delivery with photos of the item and of the
packaging. We will replace it or refund you in full, and you will not pay return
shipping.
For faults that appear later in normal use, use the claim form on the
Warranty Activation page instead — the lifetime warranty covers those.
Orders fulfilled through Amazon
Your order is picked and shipped from an Amazon fulfilment centre, and returns go back into
that same network. In practice that means: contact us first, and we will send you
the address to return the parcel to.
Please do not open a case in your Amazon account. The order was placed with Deiss and not
through Amazon, so Amazon customer service has no record of it and cannot help.
Items bought somewhere else
If you bought a Deiss product on Amazon, Walmart, eBay or in another shop, that retailer’s
returns policy applies and the return starts with them.
Our lifetime warranty still covers the product wherever you bought it — register it or raise a
claim on the Warranty Activation page.
What we cannot accept
- Items sent back without contacting us first
- Items outside the 30-day window
- Items showing wear beyond what is needed to try them
- Items returned without their original packaging
Refunds
Refunds go back to the payment method you used. After we process one it can take a few more
days to appear on your statement, depending on your bank or card issuer.
If a refund you were told to expect has not arrived, write to
[email protected] and we will trace it.
Your statutory rights
Nothing on this page limits the rights you have under the consumer law that applies where you
live.
Contact
Deiss Limited · 2 Ayiou Pavlou & Kadmou, Nicosia, Cyprus 1105
[email protected]